Legal
Refund Policy
Last updated 27 September 2026. Scienshell is an independent film studio. Contact: contact@scienshell.com.
What this policy covers
A single film ($2.99), the Out of the Cradle Season Pass ($42), and the Scienshell Life Pass ($369) are digital streaming access. Access is added to the buyer’s account when payment is confirmed. These are not physical goods, they cannot be returned, and no downloadable copy is provided. Free films and complimentary access involve no payment.
Scienshell handles order support. Questions about a charge are handled with the payment provider that processed the transaction.
No refunds
We do not accept refunds. Because the purchase is digital access delivered immediately, we cannot take it back in the way a physical item can be returned. We do not refund a change of mind, partial viewing, or a title that was not what you expected. Check the title, price, and what is included before you pay.
This policy does not limit a right that applicable law does not allow us to exclude. If a payment is taken and the purchased access is never added to the account, contact us so we can investigate.
Interrupted checkout or missing access
If checkout closes or displays an error, check your payment confirmation, payment statement, and Account before trying again. Payment may still be processing. If payment is confirmed but the film or pass remains locked, check that you are signed in with the account used for purchase and contact us. For a duplicate charge, send us the relevant transaction references.
Playback problems
If a fault on our side prevents playback after payment, contact us with the film title, device, browser, and any error message. We will try to restore playback. A playback problem is not a reason to buy the same title again, and it is not a refund. This does not limit a remedy that applicable law does not allow us to exclude.
Contact
Email contact@scienshell.com if a confirmed payment did not add the film or pass to your account. Include what you bought, the approximate purchase date, the email on the account, and the transaction reference if you have it. Never send passwords, sign-in codes, or full card details.
If a payment is reversed
If a bank or payment provider reverses a charge, the access from that purchase is removed. Reversing one film removes that film. Reversing the Season Pass removes the episodes that pass added, and reversing the Life Pass removes the films that pass added. A film you bought separately stays available. Access to free films is unaffected.
Payment disputes
Contacting us can help resolve a payment issue quickly. You retain your lawful rights to dispute a charge with your bank or payment provider. A good-faith dispute does not, by itself, justify closing your account. If a purchase is reversed, the access granted by that purchase may be removed.
Invoices and related policies
Sign in with the account used for purchase and open Account to find available purchase documents. For an invoice or billing correction, contact contact@scienshell.com. A Scienshell access or fulfillment confirmation is not a tax invoice. Documents for earlier purchases remain associated with the original transaction. See also our Terms of Service and Privacy Notice. The policy applicable when you made the purchase, and any mandatory consumer protections, govern that purchase.