Frequently asked questions

Try How Is Mars Transformed for Human Settlement?, a free film from Out of the Cradle. You can also browse all films. No account is needed to watch a free film.

The Season Pass includes the paid episodes in the 24-episode Out of the Cradle season, including future releases. The Life Pass provides permanent streaming access to every paid Scienshell film, including future releases.

Both are one-time purchases with no automatic renewal. Compare plans and current prices.

Out of the Cradle EP02–EP04 and the currently listed Cosmic Geographic films are free to watch. EP01 is not currently available on this site; you can start with EP02. Available Out of the Cradle episodes from EP05 onward are sold individually. Each film page shows whether it is free or available to buy.

A purchase gives the account used at checkout streaming access to the film or pass you selected. A single film does not include other films. A Season Pass includes the paid episodes of that season. A Life Pass includes every paid Scienshell film. Each is a one-time payment, with no subscription or automatic renewal, and downloads are not included. Check the selected offer and final price before paying.

Yes. Eligible episode purchases count towards a Season Pass upgrade. Paid Season Passes and eligible individual films count towards a Life Pass upgrade. Sign in to see your final upgrade price before paying.

See the Season Pass and Life Pass upgrade answers for what counts.

We currently offer streaming on this site, with no downloadable copy or offline viewing. You need an internet connection to watch.

Sign in with Google or a one-time email code to buy a film or pass, watch films you own, or post comments. Use the same verified email address when you return or switch devices. Free films do not require an account.

First, check that you are signed in with the account you used to buy the film. Payment confirmation can take a little time. Check Account and your payment confirmation before paying again. If access is still missing, email contact@scienshell.com with the film title and transaction reference, if available.

New purchases use a secure Stripe payment form inside the purchase window. Choose your film or pass, review the final total, and select an available payment method. Complete any verification requested by your bank; we verify payment before adding access to the account used for purchase. Each purchase is a one-time payment with no automatic renewal. Upgrade payments below $0.50 are charged at $0.50. A zero-cost upgrade remains free. Stripe may offer optional saving of payment details for later purchases on the same account. Cards previously saved with another payment provider are not transferred to Stripe.

Closing checkout or seeing an error does not always mean a payment failed. Check your payment confirmation, payment statement, and Account before trying again. Contact contact@scienshell.com if you are unsure or see a duplicate charge.

Try refreshing the page and checking your connection. Use an up-to-date browser and, where available, try Auto or a lower streaming quality. For a paid film, sign in with the account used for purchase. A playback error is not a reason to buy the film again. If the problem continues, contact us with the film title, device, browser, and error message so we can try to restore playback. See our Refund Policy.

The Scienshell player currently has no subtitle selector. An embedded YouTube player may offer captions where they are available for that film. Translated captions are not a standard feature of paid film access.

Where a quality menu is available, Auto adjusts the stream to your connection, and you can choose from the resolutions listed. Available options depend on the film and player. A film produced in 4K is not a promise that every stream or device will offer 4K.

Sign in with Google or an email code with the same email address and open Account to find your purchased films and saved progress. Recent progress may take a moment to update. Signed-out progress depends on browser data and may be lost if that data is cleared. In the Scienshell player, the Resume setting controls whether playback starts from your saved position.

While signed in, use Delete beside your own regular comment on the film page. For live comments, account data, or viewing history, email contact@scienshell.com. Account deletion is handled by request, not by a self-service button. It may affect access to purchased films; limited transaction records may need to be retained. See the Privacy Notice.

You may stream our free films in a classroom or at an event. For a paid film, contact us about screening permission before the event; a personal purchase does not by itself grant public screening rights. Please do not share account credentials or redistribute the film.

Our films and passes are digital entertainment products. Refunds are currently unavailable for all Film Tickets, Season Passes, Life Passes and upgrades, except where required by applicable law. This includes a change of mind or partial viewing. Access is added to your account when payment is confirmed. Check the title, price, and what is included before you pay. If a confirmed payment never adds the purchase to your account, email contact@scienshell.com. See our Refund Policy.

You can find available film tickets and fulfillment confirmations in Account. Invoice downloads and invoice emails are temporarily paused. For an invoice or billing correction, email contact@scienshell.com with your order reference. Access and fulfillment confirmations are not tax invoices. Complimentary access has no purchase invoice. Earlier purchases retain their original payment provider’s documents.

Try signing in with an email code sent to the same email address. If you cannot access that mailbox, use your email provider’s account recovery. You can also contact us with your purchase reference so we can investigate missing access. Do not send your password, sign-in codes, or full card details. We cannot recover your account for you.

Our films explore possible futures and speculative scenarios in a documentary style. They draw on scientific ideas, but their imagined worlds and future events are not records of things that have already happened.

Yes. Choose Only necessary in the privacy prompt. Sign-in, purchases, playback and saved progress still work. You can change the choice through Privacy settings in the footer. Advertising tracking is currently off.

Some films play in an embedded YouTube player. Opening the film connects to Google under its own terms. This does not enable Scienshell usage statistics or advertising. Leaving the page stops the embedded player.

This is the official Scienshell website, from the studio behind @Scienshell. Here you can explore our films and stream the titles available on this site.